Client Experience & Studio Policies

Welcome

Welcome to The Pink Lash Room. We believe every client deserves to feel beautiful, confident, and cared for. Our commitment is to provide exceptional artistry, honest recommendations, and a personalized experience while always prioritizing the health and integrity of your natural lashes.

Every appointment is customized to your unique features, lifestyle, and beauty goals. We value transparency, professionalism, mutual respect, and open communication, and we believe the best results are achieved when clients and technicians work together throughout the service.

The following policies have been thoughtfully created to protect your time, our time, and the quality of every service we provide. They help ensure a seamless, professional, and elevated experience for every guest while allowing us to maintain the standards that define The Pink Lash Room.

By scheduling an appointment, you acknowledge that you have read, understood, and agreed to the following policies.

Our Commitment

At The Pink Lash Room, we believe every client deserves to feel beautiful, confident, and cared for.
We are committed to providing exceptional artistry, honest recommendations, and personalized service while always prioritizing the health and integrity of your natural lashes.
Every appointment is customized to your unique eye shape, facial features, natural lashes, lifestyle, and beauty goals. Rather than applying the same style to every client, we create lash designs tailored specifically to you.
We believe beautiful results begin with honest communication. We encourage clients to ask questions, share inspiration, and trust our professional recommendations so we can achieve the best possible outcome together.
We are committed to maintaining a clean, relaxing, and welcoming studio where every client is treated with professionalism, kindness, and respect.
Our policies are designed to create a consistent, respectful, and elevated experience for every guest while protecting the quality of our work and the health of your natural lashes.

Booking & Deposits

• All appointments must be booked online through thepinklashroom.com.

A $30 non-refundable deposit is required for all new clients to reserve an appointment.
Deposits must be submitted within 2 hours of booking via Cash App to $ThePinkLashRoom. Appointments without a received deposit will be automatically canceled.
Deposits are applied toward your final service total.
Deposits may be transferred one time when at least 24 hours' notice is provided.
Card payments are subject to a 5% card processing fee. Clients may avoid this fee by paying with cash.
Regular business hours are Monday–Saturday, 10:00 AM–6:30 PM.
Before-hours (6:00 AM–9:00 AM) and after-hours (6:30 PM–10:00 PM) appointments are available by request and incur a $65 convenience fee.
The Pink Lash Room reserves the right to require a deposit or full prepayment from any client based on appointment history, late cancellations, or no-shows.
By booking an appointment, you acknowledge that you have read and agreed to all studio policies.

Cancellations, Rescheduling & No-Shows

We kindly request at least 24 hours' notice for all cancellations and rescheduling requests.
Deposits may be transferred one time when at least 24 hours' notice is provided.
Same-day rescheduling is subject to a $50 rescheduling fee, which must be paid before the new appointment is confirmed.
Appointments canceled less than 24 hours' notice are subject to a cancellation fee equal to 50% of the scheduled service total. This balance must be paid before any future appointment may be booked.
If a client has prepaid in full and cancels with less than 24 hours' notice, the applicable 50% cancellation fee will be deducted and the remaining balance will be issued as store credit.
No-call/no-show appointments are charged 100% of the scheduled service total, and the outstanding balance must be paid before any future service may be booked.
Repeated late cancellations, rescheduling, or no-shows may result in the refusal of future appointments.
Emergencies and exceptional circumstances will be reviewed at the sole discretion of The Pink Lash Room.

Arrival Policy

Please arrive on time to ensure you receive the full benefit of your scheduled service.
Clients arriving 10 minutes late will incur a $20 late fee.
Clients arriving 15–20 minutes late will incur a $30 late fee.
Clients arriving 20–30 minutes late will incur a $50 late fee.
Clients arriving more than 30 minutes late may have their appointment canceled or rescheduled based on the remaining appointment time and studio availability.
If your appointment must be canceled due to excessive lateness, the applicable cancellation policy will apply.
Please notify us as soon as possible if you are running late. While we will do our best to accommodate you, we cannot guarantee that your full appointment can still be performed.

Service Selection & Style Approval

Inspiration photos are welcome and are used as a reference to help communicate your desired style. Because every client has unique eye shapes, natural lashes, facial features, and lash health, identical results cannot be guaranteed.
Your technician will recommend a style based on your desired look, eye shape, natural lash health, lifestyle, and professional expertise. Our recommendations are made with both aesthetics and lash health in mind.
The Pink Lash Room reserves the right to modify or decline any requested style that may compromise the health of your natural lashes or cannot be safely achieved.
If you choose a style, mapping, curl, length, or design that differs from your technician's professional recommendation, The Pink Lash Room will make every reasonable effort to achieve your requested look. However, the final result remains subject to your natural lashes, facial features, and lash health.
Clients are encouraged to communicate any questions or concerns during their appointment so adjustments can be made before the service is completed.
Before leaving the studio, clients are encouraged to inspect and approve their completed lash set. Once the appointment has concluded, the service is considered accepted.
Services requested by the client and completed as agreed are considered successfully performed. A change in personal preference after completion is not considered a service defect.
If a client requests removal of a completed lash set due to a change in personal preference, the removal service will be charged at the current removal rate. If the client wishes to receive a different lash style, a new Full Set appointment and all applicable fees will apply.
Complimentary adjustments are reserved exclusively for verified workmanship concerns reported within 48 hours of the original appointment. Complimentary adjustments do not apply to changes in personal preference, style selection, or requests for a different look.

Lash Aftercare & Refill Policy

Proper aftercare is essential for maintaining beautiful, long-lasting lash extensions while protecting the health of your natural lashes.
Clients are responsible for following all aftercare instructions provided by The Pink Lash Room. Failure to follow recommended aftercare may affect lash retention, appearance, and overall results.
Lash retention cannot be guaranteed, as every client's natural lash growth cycle, lifestyle, skincare routine, medications, hormones, sleeping habits, and home maintenance are unique.
Natural lash shedding is a normal part of the lash growth cycle. Extensions attached to naturally shedding lashes will shed as well and are not considered a service defect.
Because many factors affecting retention are beyond our control, The Pink Lash Room is not responsible for poor retention resulting from improper aftercare, excessive rubbing or pulling, oil-based products, heat exposure, swimming, hormonal changes, illness, medications, or services performed by another salon.
To qualify for a refill appointment, clients should have approximately 40% or more of their lash extensions remaining. Clients with less than 40% retention may require a Full Set instead of a refill. Final determination is made at the technician's discretion.
Refill appointments are intended to maintain your existing lash style. Clients requesting significant changes to the style, shape, density, curl, length, or overall design may require a removal and a new Full Set instead of a refill.
After three to four refill appointments, a removal and new Full Set is required to maintain optimal retention, cleanliness, and the health of your natural lashes.
After approximately seven months of continuous lash extension wear, clients are required to take a one- to two-month break to allow their natural lashes adequate time to grow and recover before beginning a new cycle of extensions.
The Pink Lash Room reserves the right to decline refill services if existing lash extensions cannot be safely maintained, no longer meet our quality standards, or have been applied by another salon in a manner that compromises the health of your natural lashes or the quality of the finished result.

Foreign Fill Policy

A foreign fill is any refill service performed on lash extensions originally applied by another lash artist or salon.
To protect the health of your natural lashes and maintain the quality of our work, all foreign fills require a thorough evaluation before the service begins.
Foreign fills are priced differently than regular refill appointments due to the additional time required to assess, correct, and blend existing work. Current pricing is available on our booking website.
Foreign fills are accepted at the sole discretion of The Pink Lash Room and are not guaranteed.
Clients should have approximately 40% or more of their existing lash extensions remaining to qualify for a foreign fill. Clients with less than 40% retention may require a Full Set instead.
If the existing lash extensions have poor retention, improper application, excessive adhesive, damaged natural lashes, poor isolation, incompatible products, or a style that cannot be safely maintained, a removal and new Full Set may be required.
Additional service time and fees may apply depending on the condition of the existing lash extensions.
Booking a foreign fill does not guarantee that a refill service can be performed. A removal and new Full Set may be recommended following your consultation.
The Pink Lash Room reserves the right to decline a foreign fill if we believe it would compromise the health of your natural lashes or prevent us from delivering results that meet our quality standards.

Allergy & Medical Considerations

Clients are responsible for informing The Pink Lash Room of any known allergies, sensitivities, medical conditions, eye conditions, recent eye procedures, or medications that may affect their lash service.
While we use professional-grade products, allergic reactions and sensitivities can occur at any time, even if you have previously received lash extensions without experiencing a reaction.
The Pink Lash Room cannot predict or guarantee the absence of an allergic reaction and is not responsible for allergic or sensitivity-related reactions that occur following treatment.
Clients experiencing redness, swelling, irritation, discomfort, or any unusual symptoms after their appointment should discontinue use of lash products, seek appropriate medical attention, and notify The Pink Lash Room.
Lash services may be postponed, discontinued, or declined if a client presents with signs of an eye infection, contagious condition, excessive irritation, or any condition that may compromise the safety of the client or technician.
The Pink Lash Room reserves the right to refuse or discontinue any service when we believe it is not safe to proceed.
Refunds are not provided for allergic reactions or sensitivities, as individual biological responses are unpredictable and beyond our control.
By booking and receiving services, clients acknowledge that they understand and accept the inherent risks associated with lash extension products and adhesives.

Refunds, Corrections & Service Concerns

All services provided by The Pink Lash Room are final and non-refundable.
Store credit may be offered when appropriate and at the sole discretion of The Pink Lash Room.
Clients with concerns regarding their service must contact The Pink Lash Room within 48 hours of their appointment so the original work can be evaluated before any corrective action is taken.
Complimentary corrections are offered only for verified workmanship concerns, based on the technician's professional judgment. Complimentary corrections do not apply to changes in personal preference, style selection, requests for a different look, improper aftercare, or failure to follow studio policies.
A change in personal preference is not considered a service defect and does not qualify for a refund, reimbursement, complimentary correction, or store credit.
Because every client has unique eye shapes, natural lashes, facial features, lash health, and personal preferences, identical results cannot be guaranteed. Our commitment is to provide professional, customized lash services tailored to each client's individual features while prioritizing the health of their natural lashes.
Services requested by the client and completed as agreed are considered successfully performed. Choosing to change your style or remove your lash extensions after the service has been completed does not constitute unsatisfactory workmanship.
Clients who request removal of a completed lash set due to a change in personal preference are responsible for the current removal fee. If a different lash style is desired, a new Full Set appointment and all applicable fees will apply.
Clients who choose to have their lash extensions removed, modified, or corrected by another salon, lash artist, or provider before allowing The Pink Lash Room the opportunity to evaluate the original work automatically forfeit eligibility for refunds, reimbursements, store credit, or complimentary corrections.
The Pink Lash Room is not responsible for the cost of removals, corrections, medical treatment, or new lash services performed by another salon, lash artist, or healthcare provider.
If a client chooses to continue services with another artist because their personal preferences, desired style, or expectations are better aligned elsewhere, we fully respect that decision and encourage them to continue with the artist or studio that best suits their individual needs.
Fraudulent chargebacks or payment disputes for services performed in accordance with these policies may result in the refusal of future appointments and may be pursued through any legal remedies available under applicable law.
We value open, respectful communication and encourage clients to contact us directly so we have the opportunity to review and address legitimate concerns professionally and fairly.

Photography & Media Consent

The Pink Lash Room may photograph or record your lash services before, during, or after your appointment for documentation, quality assurance, educational purposes, and marketing.
Images and videos may be used on our website, social media platforms, advertisements, training materials, and other promotional materials.
Photos and videos may be professionally edited for lighting, color balance, cropping, and minor skin imperfections (such as temporary blemishes or acne) to highlight the quality of our work while preserving a natural appearance. We do not alter the design, fullness, length, curl, or overall appearance of the completed lash extensions.
The Pink Lash Room does not digitally enhance, add to, or alter the appearance of the completed lash extensions in marketing photos. Images are edited only to improve overall presentation while accurately representing our work.
Every reasonable effort will be made to protect your privacy. Unless otherwise authorized, we will not intentionally identify clients by their full name without their consent.
Clients who prefer not to have their photos or videos used for marketing purposes must notify The Pink Lash Room before their appointment begins.
Clients are welcome to take personal photos and videos of their completed lashes. However, recording conversations with staff or other clients without their knowledge or consent is not permitted.
Declining photography or marketing consent will not affect the quality of service you receive.

Studio Etiquette

The Pink Lash Room is committed to providing a clean, relaxing, and professional environment for every guest. We kindly ask all clients to help us maintain this experience.
Because we are a small, appointment-only studio, children and additional guests are not permitted unless prior approval has been granted by The Pink Lash Room. Approval is granted at the sole discretion of The Pink Lash Room and must be requested before your appointment.
If approval is granted for a child or additional guest to accompany you, the accompanying adult is solely responsible for their supervision, safety, and behavior at all times.
Clients are financially responsible for any damage caused by themselves, their children, or their guests to studio furniture, equipment, products, or property.
Please silence mobile devices upon arrival. Phone calls should be kept brief and only when necessary to avoid disrupting your appointment or other guests.
Clients are required to remove their shoes before getting onto the lash bed.
Clients are expected to arrive with clean lashes free of mascara, makeup, oils, and product buildup. Properly cleansed lashes help ensure the best possible retention and results.
Clients arriving with makeup, mascara, oils, or excessive buildup may require a Lash Bath before their service. If performed by The Pink Lash Room, the current Lash Bath fee will apply.
Clients may request a Lash Bath during their appointment, subject to availability, or add it to their appointment when booking online.
Food and beverages are welcome. Clients are responsible for cleaning up after themselves and disposing of all food containers, bottles, cups, and personal belongings before leaving the studio.
Service animals assisting individuals with disabilities are always welcome. Other pets are not permitted inside the studio.
Clients are expected to treat all staff members with kindness, courtesy, and respect. Disruptive, abusive, threatening, discriminatory, or inappropriate behavior may result in the immediate termination of the appointment and refusal of future services.
The Pink Lash Room is not responsible for lost, stolen, or damaged personal belongings.

Mutual Client Relationship

The Pink Lash Room is committed to building long-term relationships founded on trust, professionalism, mutual respect, and open communication.
We strive to provide every client with an exceptional experience. However, we recognize that every client's preferences, expectations, communication styles, and artistic tastes are unique, and we may not always be the best fit for everyone.
We encourage clients to communicate any questions or concerns respectfully so we have the opportunity to review and address them professionally and fairly.
If, after reasonable efforts to resolve concerns, either the client or The Pink Lash Room determines that the professional relationship is no longer the right fit, we fully support the decision to continue services elsewhere.
Choosing a different lash artist is never viewed negatively. We believe every client deserves to work with a professional whose style, techniques, communication, and approach best align with their individual preferences and goals.
The Pink Lash Room reserves the right, at its sole discretion, to respectfully decline future appointments when we determine that the professional relationship is no longer productive, respectful, or aligned with our studio values.
This decision may include, but is not limited to, repeated dissatisfaction, failure to follow studio policies, disrespectful or abusive behavior, excessive appointment disruptions, unrealistic expectations, or any circumstance that prevents us from providing services with confidence, professionalism, and the level of care our clients deserve.
Ending a professional relationship is never a personal decision. Our goal is to ensure that every client receives services from an artist who is the best fit for their individual needs while maintaining a positive, respectful, and professional environment for all clients and staff.
We sincerely appreciate every client who chooses The Pink Lash Room and remain committed to creating an experience built on honesty, professionalism, respect, and the elevated experience for which The Pink Lash Room is known.

Right to Refuse Service

The Pink Lash Room reserves the right, at its sole discretion, to refuse, decline, postpone, modify, or discontinue any service when we believe it is in the best interest of the client, our staff, or our business.
Services may be refused or discontinued if a client's requested style cannot be safely achieved without compromising the health of their natural lashes.
Services may be refused or discontinued if a client presents with a contagious condition, eye infection, excessive irritation, or any condition that may affect the safety of the service.
The Pink Lash Room reserves the right to refuse service to clients who arrive under the influence of alcohol or drugs, display aggressive, abusive, threatening, discriminatory, or inappropriate behavior, or create an unsafe or disruptive environment.
Services may also be refused when a client repeatedly fails to follow studio policies, provides inaccurate or incomplete health information, or refuses to follow the technician's safety recommendations.
If a service is discontinued due to a client's behavior, failure to follow studio policies, or failure to disclose information affecting the safety of the service, applicable fees may still apply.
The Pink Lash Room reserves the right to refuse any service that falls outside the technician's training, experience, or professional scope of practice.
The Pink Lash Room is committed to treating every client with fairness, dignity, kindness, and respect, and we ask that the same courtesy be extended to our team.

Privacy & Personal Information

The Pink Lash Room respects your privacy and is committed to protecting the personal information you share with us.
Information collected during the booking process, consultation forms, consent forms, and appointments is used solely to provide safe, personalized, and professional services.
Personal information will not be sold, shared, or disclosed to third parties except when required by law or with your authorization.
Medical information, consultation notes, photographs, and appointment records are maintained for business documentation, service history, and client safety.
Clients are responsible for providing accurate and up-to-date contact information, medical history, and any changes that may affect future services.
By booking an appointment, clients consent to The Pink Lash Room maintaining records necessary to provide ongoing professional services.

Final Notice

By booking an appointment with The Pink Lash Room, you acknowledge that you have read, understood, and agreed to these policies.
These policies have been established to protect the health of your natural lashes, maintain a professional and relaxing environment, and ensure a consistent experience for every client.
The Pink Lash Room reserves the right to update or modify these policies at any time. The policies in effect at the time of your appointment will apply.
If any provision of these policies is found to be unenforceable, the remaining policies shall remain in full force and effect.
Questions regarding these policies are always welcome. We encourage clients to contact us before booking if clarification is needed.
Thank you for choosing The Pink Lash Room. We truly appreciate the trust you place in us and look forward to providing you with an elevated, professional, and personalized lash experience.

These policies are subject to change without prior notice. The policies in effect at the time of booking will apply to your appointment.